Operations, Out Loud, Christopher Thomas Ryan and Nanxi Zhang

Preface

Dramatis personae

Chapter 1: The basics

Chapter 2: Processes in practice

Chapter 3: Who owns the process?

Chapter 4: Measuring process performance

Chapter 5: Inventory buildup and Little’s Law

Chapter 6: Exploring Little’s Law

Chapter 7: Inventory-related costs

Chapter 8: Operational and financial flows

Chapter 9: The concept of capacity

Chapter 10: The concept of a bottleneck

Chapter 11: What am I processing?

Chapter 12: The concept of a bottleneck

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