Operations, Out Loud, Christopher Thomas Ryan and Nanxi Zhang

-1: Preface

0: Dramatis personae

1: Chapter 1: The basics

2: Chapter 2: Processes in practice

3: Chapter 3: Who owns the process?

4: Chapter 4: Measuring process performance

5: Chapter 5: Inventory buildup and Little’s Law

6: Chapter 6: Exploring Little’s Law

7: Chapter 7: Inventory-related costs

8: Chapter 8: Operational and financial flows

9: Chapter 9: The concept of capacity

10: Chapter 10: The concept of a bottleneck

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